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Terms of Service

Legal terms and conditions for using our services

Last Updated: June 1, 2025

Agreement to Terms

By accessing and using Mocki.net, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these terms, please do not use our services.

1. Service Description

Mocki.net provides an online mockup generation service that allows users to:

  • Upload design files and label artwork
  • Generate professional mockups using our templates
  • Download completed mockup images
  • Access a library of mockup templates

2. User Accounts

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 13 years old to create an account
  • One person may not maintain multiple accounts

Account Responsibilities

  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use
  • We reserve the right to suspend or terminate accounts that violate these terms

3. Credits and Payment

Credit System

  • Our service operates on a credit-based system
  • Each mockup generation requires 1 credit
  • Credits must be purchased before generating mockups
  • Credits do not expire but are non-transferable

Payment Terms

  • All payments must be made in advance
  • We accept major credit cards and PayPal
  • Prices are subject to change with 30 days notice
  • All sales are final unless otherwise stated in our refund policy

4. Acceptable Use

Permitted Uses

You may use our service for legitimate business and personal purposes, including:

  • Creating mockups for client presentations
  • Generating product visualizations
  • Portfolio and marketing purposes
  • Educational and research purposes

Prohibited Uses

You may NOT use our service for:

  • Uploading copyrighted material without permission
  • Creating inappropriate, offensive, or illegal content
  • Attempting to reverse engineer our service
  • Violating any applicable laws or regulations
  • Harassment, spam, or malicious activities
  • Reselling or redistributing our services without authorization

Content Responsibility

You are solely responsible for the content you upload. We reserve the right to remove any content that violates these terms or applicable laws.

5. Intellectual Property

Your Content

  • You retain ownership of all designs and content you upload
  • You grant us a limited license to process your content for service delivery
  • You warrant that you have the right to use all uploaded content
  • Generated mockups become your property upon completion

Our Content

  • All mockup templates, designs, and software are our proprietary property
  • You may not copy, reproduce, or distribute our templates
  • Our brand name, logos, and trademarks are protected
  • Any unauthorized use of our intellectual property is prohibited

6. Service Availability

Uptime and Maintenance

  • We strive to maintain 99% uptime but cannot guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • We are not liable for any downtime or service interruptions

Service Modifications

  • We reserve the right to modify or discontinue services at any time
  • Significant changes will be communicated to users
  • We may update features, pricing, or terms with reasonable notice

7. Data and Privacy

  • Your privacy is important to us - see our Privacy Policy for details
  • We automatically delete uploaded files after 30 days
  • Generated mockups are stored for 30 days for download
  • We use industry-standard security measures to protect your data

8. Limitations of Liability

Important Legal Notice

Please read this section carefully as it limits our liability to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our service is provided "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid in the 12 months prior to the claim
  • We are not responsible for any business losses or damages
  • Some jurisdictions do not allow these limitations, so they may not apply to you

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of our service
  • Your violation of these terms
  • Your violation of any rights of another party
  • Content you upload or generate using our service

10. Termination

Termination by You

  • You may terminate your account at any time
  • Unused credits will be forfeited upon account termination
  • You may download your mockups before termination

Termination by Us

We may terminate or suspend your account if:

  • You violate these terms of service
  • You engage in fraudulent or illegal activities
  • Your account remains inactive for over 2 years
  • We discontinue the service

11. Dispute Resolution

Governing Law

These terms are governed by the laws of the United States and the state in which our company is incorporated, without regard to conflict of law principles.

Dispute Process

  1. Contact Us First: Try to resolve disputes by contacting our support team
  2. Mediation: If direct resolution fails, we encourage mediation
  3. Arbitration: Binding arbitration may be required for certain disputes
  4. Class Action Waiver: You agree not to participate in class action lawsuits

12. Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including:

  • Natural disasters, wars, or government actions
  • Internet or telecommunications failures
  • Cyber attacks or security breaches
  • Labor disputes or supplier failures

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

14. Updates to Terms

We may update these terms from time to time. When we do:

  • We will update the "Last Updated" date
  • Significant changes will be announced on our website
  • Continued use of our service constitutes acceptance of updated terms
  • You will be notified of material changes that affect your rights

15. Contact Information

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Support: [email protected]
  • Response Time: We aim to respond within 48 hours

Fair Use

We believe in fair and transparent terms. These terms are designed to protect both you and us while ensuring a positive experience for all users of our service.

Mocki

Create professional product mockups in seconds. Upload your labels and generate stunning visualizations with our AI-powered platform.

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