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Privacy Policy

Your privacy is important to us

Last Updated: June 1, 2025

Our Commitment

At Mocki.net, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our mockup generation services.

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

  • Email address
  • Name (if provided)
  • Payment information (processed securely through third-party providers)
  • Usage preferences and settings

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our site
  • Referring website information
  • Technical data for service improvement

Files and Content

When you use our mockup generation service:

  • We temporarily store your uploaded design files
  • Generated mockups are stored for download purposes
  • Files are automatically deleted after 30 days

2. How We Use Your Information

We use your information to:

  • Provide Services: Process your mockup generation requests and deliver results
  • Account Management: Maintain your account and provide customer support
  • Payment Processing: Handle transactions and billing
  • Service Improvement: Analyze usage patterns to enhance our platform
  • Communication: Send important updates about your account or our services
  • Security: Protect against fraud and unauthorized access

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

Service Providers

  • Payment processors (Stripe, PayPal) for transaction handling
  • Cloud hosting providers for data storage and processing
  • Analytics services for usage statistics (anonymized data only)

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats

4. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmission is encrypted using SSL/TLS
  • Secure Storage: Data is stored on secure servers with access controls
  • Regular Updates: We regularly update our security practices
  • Limited Access: Only authorized personnel can access user data
  • Monitoring: We monitor for unauthorized access attempts

5. Data Retention

We retain your information for different periods based on the type of data:

  • Account Information: Until you delete your account or request removal
  • Uploaded Files: Automatically deleted after 30 days
  • Generated Mockups: Stored for 30 days, then permanently deleted
  • Transaction Records: Retained for 7 years for tax and legal purposes
  • Analytics Data: Anonymized data may be retained indefinitely

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

  • View and update your account information
  • Request a copy of your personal data
  • Correct inaccurate information

Data Portability

  • Download your generated mockups
  • Export your account data

Deletion

  • Delete your account and associated data
  • Request removal of specific information

Communication Preferences

  • Opt out of promotional emails
  • Manage notification settings

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how you use our site
  • Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.

8. Third-Party Services

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Third-Party Services We Use:

  • Cloudflare: Content delivery and security
  • Google Analytics: Website usage analytics (anonymized)
  • Payment Processors: Secure payment handling

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately.

10. International Users

If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located. By using our services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes:

  • We will update the "Last Updated" date
  • Significant changes will be announced on our website
  • Continued use of our services constitutes acceptance of the updated policy

12. Contact Information

Questions About This Policy?

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Website: [email protected]
  • Response Time: We aim to respond within 48 hours

Your Trust Matters

We value your trust in sharing your information with us. We are committed to using and protecting it responsibly and in accordance with this Privacy Policy.

Mocki

Create professional product mockups in seconds. Upload your labels and generate stunning visualizations with our AI-powered platform.

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